Summary
Orders are processed automatically the moment they are placed, so they cannot be cancelled once submitted. If we fail to deliver, you get your money back. Please read the conditions below before ordering — they are short, and they are the terms you agree to at checkout.
1. When You Are Entitled to a Refund
We refund in full when:
- Your order is not delivered within 24 hours of being placed.
- Delivery starts but never completes, and we cannot resolve it. Partial orders are refunded proportionally for the undelivered quantity.
- You were charged more than once for the same order.
- The service you purchased is unavailable and we cannot supply a substitute.
2. When You Are Not
We cannot refund when the order failed for a reason within your control:
- You submitted an incorrect username or link.
- Your account was private, or was made private during delivery.
- You changed your username after ordering.
- Your account was suspended, restricted or deleted by the platform.
- You placed duplicate orders for the same link before the first completed.
- You changed your mind after the order was delivered.
Digital gaming codes cannot be refunded or exchanged once delivered, because the code is revealed to you on delivery.
3. Drops and Refills
Engagement counts fluctuate — platforms periodically remove inactive accounts, and some decline after delivery is normal rather than a fault. Where a service is sold with a refill guarantee, we top the order back up to the delivered quantity within the guarantee period at no charge. Contact support with your order ID to claim a refill.
A drop covered by a refill guarantee is resolved by refill, not by refund.
4. How to Request a Refund
- Email support@flowfame.com from the address you ordered with.
- Include your order ID, the username or link, and what went wrong.
- We respond within 24 hours and aim to resolve within 3 business days.
- Approved refunds return to your original payment method, or to your FlowFame balance if you prefer.
Funds typically reach your account within 5–10 business days once approved, depending on your bank or card issuer.
5. Account Balance
Funds added to your FlowFame balance can be spent on any service. Unspent balance can be refunded to your original payment method on request, provided it has not been used. Balance is forfeited if you delete your account — see our Privacy Policy.
6. Chargebacks
Please contact us before opening a dispute with your bank. Nearly every issue is resolved faster directly, and a chargeback filed without contacting us first may result in your account being suspended.
Questions
Anything unclear here, ask before you order: support@flowfame.com. This policy sits alongside our Terms of Service.
Who This Policy Is From
FlowFame LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: support@flowfame.com
Last Updated: August 2026